Questions people ask
What working with Satisfy is actually like, answered plainly. If yours isn't here, ask us.
How long does it take?
That depends on the business and how it responds. Some advocacy files resolve quickly once a documented claim lands with someone who can decide; others take months of escalation. Anyone quoting a firm timeline before looking at your situation is guessing.
What if the business ignores you too?
It happens, which is why we don't promise a recovery. We escalate as far as the advocacy file warrants, and if none of it moves them we tell you honestly rather than continuing to bill hope. That is what the final two steps above describe. You'll have a complete file, and you owe us nothing further.
Do I need documents to start?
Not to start. Tell us what happened first. Contracts, invoices, photographs, and prior messages make an advocacy file much stronger, so we'll ask for whatever you have once we've taken it on.
What happens to my information?
It's used to evaluate and pursue your advocacy file, and nothing else. We don't sell it. The detail is in our privacy policy.
Can I talk to someone before applying?
Yes. Get in touch any time. You don't have to start an application to ask us a question.
Still deciding? How the process works walks through each stage, and what financial redress is covers the background.
Ready to see how we can help?
Answer two quick questions and we'll tell you what the next step is.
Would rather read first? How the process works or start the full application.