Non-delivery after full payment
Most of these contracts are paid in full before the date. Once the event has passed, the vendor holds the money and the customer holds nothing, which changes who has to chase whom.
Common problems with wedding vendors work
What tends to go wrong, what it usually points at, and what your options are when the business that did the work won't put it right.
Deposits kept after a vendor cancellation
Cancellation clauses are usually written to protect the vendor. Whether a retained deposit is enforceable when the vendor is the one who cancelled is a different question from what the contract asserts.
An event that cannot be re-run
Unlike most consumer disputes, redoing the work is not an option. That makes the money the only available remedy, and makes documenting what was promised unusually important.
Placeholder imagePhoto: close-up of a common wedding vendors defect, the kind of detail a homeowner would photograph
What to do about it
Document what you were promised and what you got, keep every invoice and message, and photograph everything before anyone “fixes” it. Whatever route you take from there, whether talking to the business yourself, a licensed attorney, or us, the case rests on that record.
This isn't legal advice
We're a consumer advocate, not a law firm, and this page is general information rather than guidance about your situation. If you need legal advice, speak to a licensed attorney in your state.
More on wedding vendors disputes we take on, or how the process works.
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