A system sized for the wrong house
Equipment that is undersized never keeps up and oversized equipment short-cycles. Both trace back to whether a proper load calculation was done, and often one wasn't.
Common problems with hvac work
What tends to go wrong, what it usually points at, and what your options are when the business that did the work won't put it right.
Repeat failures on the same component
A part that fails twice in a season points at installation or diagnosis rather than the part. Service records are what make that pattern visible.
Manufacturer warranties voided by the installer
Most equipment warranties require registration and professional installation. An installer who skipped either can leave you holding a warranty that no longer applies.
Placeholder imagePhoto: close-up of a common hvac defect, the kind of detail a homeowner would photograph
What to do about it
Document what you were promised and what you got, keep every invoice and message, and photograph everything before anyone “fixes” it. Whatever route you take from there, whether talking to the business yourself, a licensed attorney, or us, the case rests on that record.
This isn't legal advice
We're a consumer advocate, not a law firm, and this page is general information rather than guidance about your situation. If you need legal advice, speak to a licensed attorney in your state.
More on hvac disputes we take on, or how the process works.
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